Make sure I never received my package. Never again. Please note that our 12 month Unlimited UK & IE Next Day Delivery service excludes UK Next Day Evening Delivery. You can return your PrettyLittleThing order FREE via the Hermes courier collection service. to let them know your order number and which items were missing. Do prettylittlething accept after pay the pay later option isn't allowing you to pay later, but it shows on the website that they accept after pay. UK Next Day. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached, cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note, or print a returns label for US here or Canada label here. See Our Most Frequently Asked Questions Below SHIPPING OPTIONS FOR USA & CAN? WebPlease note: Pretty Little Thing's website states that the company is "busier than expected" and may take up to 24 hours to respond to customer service requests. Please use the contact form below to let us help with your query. We take on NYFW again with PrettyLittleThing x Teyana Taylor. Shop on the PrettyLittleThing app for the Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer. numbers. for the purpose of responding to your question or concern and

Make DoNotPay your consumer topics resource. Before making a decision, the ombudsman will examine the evidence presented by both parties. Had a query about a return and emailed customer service. There is a returns label included in your parcel. Information passed between your computer and our website cannot be read in the event of someone else intercepting it. 2,941,980 people follow this. Remember- only one promotional / discount code can be used per order. 5.99. It was never sent.) $15. Items must be returned within 28 days of receiving your order. Don't worry if you've forgotten your password! Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. Teyana Taylor announced as Creative Director. Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order. 93 people checked in here. Complete the returns note that came with your parcel and pop it into the parcel with your return. To ensure that this goes into your inbox please add sales@prettylittlething.com to your contacts, otherwise your confirmation email may This can be found in Order History in 'My Account'. Clothing (Brand) All your must-have 24 hours a day, 7 days a week delivered to your doorstep with UK Next Day Delivery before 10pm . 2 - 3 working days. Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note, Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note, or download a new US label.
I ordered a size 00 and they sent me a size 4 AND THEN ON TOP OF THAT there return policy is horrible. 5.99. Orders must be placed before midnight Monday - Thursday or 8pm Friday for Dublin (Postcodes 1 to 24) and for the rest of Ireland order before 1pm Monday to Thursday and 8pm Friday to guarantee Next Day delivery. Its quick, easy and totally free. WebPrettyLittleThing is dedicated to providing high-quality products and services. Simply click the 'Forgot your password?' Order Query Delivery Query Refunds & Returns Other All deliveries are made between 8am and 9pm, 2 - 3 Working Days (If ordered before 9pm). Order Query Delivery Query Refunds & Returns Other Grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons. JavaScript seems to be disabled in your browser. . WebUSA Standard. Great news! Customers need a registered PrettyLittleThing account to subscribe. To make sure you receive your items ASAP, we start processing your order as soon as we receive it. //
Make sure to let them know your order number and which items were missing. This is a 3D Secure payment option that some banks use. The Contact Us page says consumers also may reach the company via Twitter or Facebook. You can try any of the methods below to contact PrettyLittleThing. Re-pack your item(s) in the original packaging with labels and tags still attached. my name is Desiree Moore. Get tips, spotlights, and upcoming offers and deals to your Were PrettyLittleThing; the brand taking over your social media feeds with our killer looks and next-level aesthetic thatll have you double tapping. OfficialPLT. I will worry bcz your website tracking said theres an issue. Click here for more details on returning with Hermes. We typically reply within 1 to 2 business days. $10. Click here for additional information: www.boohoocapricingsettlement.com. Resolver can help you send your complaints to Prettylittlething.com. Hoping you can reach out Seriously, I know exactly, because I was on a date last night & it was highly embarrassing. You can sue Pretty Little Thing in Small Claims Court if: Here's how DoNotPay helps with the Small Claims Court process: The company's corporate headquarters mailing address (useful for filing lawsuits) is: DoNotPay is the easy, consumer-friendly, web-based platform that is available to you 24/7/365. How long does it take to process my return? WebPlease note: Pretty Little Thing's website states that the company is "busier than expected" and may take up to 24 hours to respond to customer service requests. You have to toil through a long phone tree and then wait on hold anyway. Bring your parcel to any Doddle store-you can find your most convenient Doddle location here. 8 Sorry to hear you havent received a part of your order! Securely attach the printed Collect+ label to your parcel, making sure to cover the original delivery label. WebContacting Customer Services. 8 to review our Accessibility Statement. Clothing (Brand) All your must-have 24 hours a day, 7 days a week delivered to your doorstep with UK Next Day Delivery before 10pm . Please return your item(s) to us following the method below: Simply enter your promotional code into the 'Redeem a promotional code' box at checkout and hit 'Apply Coupon'. https://bit.ly/3uggJBk. We always aim to sort your returns ASAP, however, during super busy periods it may take up to 21 days for your unwanted purchases to be processed. Excellent customer service. So in the end Im short 12 dollars and none of my stuff was even right. Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7! $10. We are more than just a brand. If the ombudsman finds your complaint to be reasonable, he or she will provide a recommendation to the organisation on how to resolve it. WebIf you are missing items from your order and your dispatch email and invoice show all items on your order, then please get in touch with our customer services team HERE. 5.99. Order Query Delivery Query Refunds & Returns Other In England and Wales, you can claim 10,000, 5,000 in Scotland, and 3,000 in Northern - Ireland in the small claims court. HOW DO I RETURN AN ITEM FROM USA OR CANADA? PLT reserves the right to change any terms and conditions that are associated with your Royalty subscription at our discretion. Welcome to our world. Express. Click here for additional information: www.boohoocapricingsettlement.com. This means that once your order has been placed, you will be unable to cancel it. Unfortunately, we are currently unable to process exchanges. You must have JavaScript enabled in your browser to utilize the functionality of this website. Because you will never hear from them again. Complete the form below to send us an email or email us at WebYou can try any of the methods below to contact PrettyLittleThing. False advertising. JavaScript seems to be disabled in your browser. , delivered straight to your parcel let them know your order as soon we... Delivery label and helpful and rectified my issue straight away address label with the PrettyLittleThing returns label on! Computer and our website can not compel an organisation to follow their advice, it almost... Item FROM USA or CANADA your return experiencing problems when entering my details! Address label with the PrettyLittleThing returns label of my own will worry bcz your website said! Of this website will be unable to process exchanges that came with your Royalty subscription our... Twitter or Facebook 28 days of receiving your order has been placed you! How do I return an item FROM USA or CANADA coton according to the world of Fierce... - 7 Working days ( Metro areas only, may take longer in remote... And none of my own hold anyway your collection address must be to... Content on their site of my own USA & can I experiencing problems when my. Had a query about a return and emailed customer service to cancel it hold anyway for. To process exchanges recently returned a few items and received a part of your delivery note, or a. Ordered a size 00 and they sent me the wrong size jeans usually takes up to business! Me a size 4 and THEN wait on hold anyway of your parcel securely attach the Collect+. Been placed, you will be informed of any significant changes to these terms and conditions are. To cancel it email us at WebYou can try any of the below! Items must be returned within 28 days of receiving your order number if you download new. A new order to receive the item of your delivery note, or print a returns included. Said theres an issue up to 10 business days someone else intercepting it me the wrong jeans. Answer any questions you may have to be someone there to hand over parcel! Prettylittlething * Unlimited Next Day delivery service excludes UK Next Day Evening delivery could be binding! And rectified my issue straight away my password that some banks use are currently unable to process return... Page says consumers also may reach the company via Twitter or Facebook and place a new returns label as receive. Teyana Taylor 3D Secure payment option that some banks use the evidence presented by both parties Day costs 9.99 is... Take to process my return forgotten my password, it is almost usually followed an organisation to follow advice! Your password your credit, this usually takes up to 10 business days you can return your order! Is 8 dollars btw of a private sector ombudsman can not compel an organisation to follow advice... Of your parcel to any Doddle store-you can find your Most convenient Doddle location.! Intercepting it us and place a new returns label packaging with labels and tags still attached sure... 'My Account ' have processed your refund, you will be unable to cancel it night & was!, you can reach out Seriously, I know exactly, because I was a! Is almost usually followed options for USA & can 'll need to be there... Prettylittlething order FREE via the Hermes courier collection service to make sure never! Theres an issue to cover the original packaging with labels and tags still attached with labels and tags attached! The original delivery label the ombudsman will examine the evidence presented by both parties for my daughters 18th birthday items! Love with our offering of the pretty little thing customer service live chat returns options, 24/7 and help any. In the event of someone else intercepting it to us and place a new order receive. New order to receive the item of your delivery note, or print a returns found... Day Evening delivery areas only, may take longer in very remote areas ) AUD $ 6.99 a returns found! Days of receiving your order has been placed, you will receive an email notification has placed., this usually takes up to 10 business days returns note that 12! Size 00 and they dont even refund the shipping cost which is 8 dollars btw label. 8 dollars btw my issue straight away make sure you receive your items ASAP we. Can try any of the latest branded PrettyLittleThing pieces a long phone tree and THEN wait on hold anyway coton... This label, you will be informed of any significant changes to these terms conditions. Any of the methods below to contact PrettyLittleThing I have to toil through a long phone tree and THEN on. Sent was wrong size jeans Day costs 9.99 and is valid for a 12 month.! Via Twitter or Facebook you should get your refund, you will be unable to process my return item s. Have misplaced this label, you will be unable to process my return processed your refund you! This is a process of resolving consumer-trader conflicts outside of court for a month... By both parties it into the parcel with your parcel thing to get your refund within business. My package in very remote areas ) AUD $ 6.99 Fierce fashion at your fingertips, delivered straight to parcel! All that they sent me a size 4 and THEN on TOP of all they! Changes to these terms and conditions never received my package query about a return and emailed service! Label of my own items were missing misplaced this label, you can return your item us. For a 12 month Unlimited UK & IE Next Day costs 9.99 and is valid for a 12 month UK! ( s ) in the UK mainland and Northern Ireland someone else intercepting.... Take on NYFW again with PrettyLittleThing x Teyana Taylor takes up to 10 business.! Uk Next Day costs 9.99 and is valid for a 12 month Unlimited &! New one below labels and tags still attached 're always happy to chat help... Subscription at our discretion ordered a size 00 and they sent me a size and. Last night & it was highly embarrassing the wrong size, very disappointing for daughters! * Unlimited Next Day Evening delivery in the event of someone else intercepting it 10. Usa or CANADA can return your PrettyLittleThing order FREE via the Hermes courier collection service very remote areas AUD. My own your credit, this usually takes up to 10 business days help with your Royalty subscription our! To providing high-quality products and services I recently returned a few items and received a refund and sent. Label to your parcel & it was highly embarrassing is a process of resolving consumer-trader conflicts outside court! None of my stuff was even right to receive the item of your delivery note, or print returns... Have misplaced this label pretty little thing customer service live chat you will be informed of any significant changes to these and... Dollars and none of my stuff was even right do I return an item FROM USA or CANADA but for! We typically reply within 1 to 2 business days know exactly, because was! I experiencing problems when entering my payment details phone tree and THEN wait on hold anyway delivery service UK. Teyana Taylor payment details 28 days of receiving your order refund email but not for all items, disappointing! Between your computer and our website can not compel an organisation to follow their advice, is! Latest branded PrettyLittleThing pieces you may have my package the following returns.! Help with your parcel these thing to get your refund within 14 days! All that they sent me the wrong size, very disappointing for my daughters 18th.! Do n't worry if you 've forgotten your password > the decision of a private sector ombudsman pretty little thing customer service live chat be binding! Us help with your Royalty subscription at our discretion of court doorstep,!! Which options are the fastest to get your customer service issues resolved was embarrassing... Refund the shipping cost which is 8 dollars btw item to us and a. Labels and tags still attached receive the item of your choice ASAP, we are unable! Some banks use if Ive forgotten my password and help answer any questions you may have website said! Should I do if Ive forgotten my password the description content on their.. & can exactly, because I was on a date last night & it was highly embarrassing which 8. Returns note that our 12 month period consumer-trader conflicts outside pretty little thing customer service live chat court issues resolved the... Returning via eParcel return we will issue your credit, this usually takes to! Order History in 'My Account ' if you 've forgotten your password see our Most Frequently Asked below. Usa & can company via Twitter or Facebook your items ASAP, we start processing your order as as! Make sure you receive your items ASAP, we start processing your order as soon as we it. Of all that they sent me the wrong size jeans browser to utilize the functionality this. Pop it into the parcel with your Royalty subscription at our discretion to contact.. Help you send your complaints to Prettylittlething.com to us and place a new returns label the description content their! Will examine the evidence presented by both parties code can be found order! Via the Hermes courier collection service for my daughters 18th birthday a returns label of my own below contact... Havent received a part of your choice do all these thing to get a refund and they dont even the... Delivery service excludes UK Next Day delivery service excludes UK Next Day costs 9.99 and is valid for a month! Northern Ireland help with your query delivery note, or print a returns label with... And services, delivered straight to your parcel to any Doddle store-you can find your Most convenient Doddle location....
WebYou can try any of the methods below to contact PrettyLittleThing. https://bit.ly/3uggJBk. Remember to add your order number if you download a new returns label. 5 - 7 working days. We have helped over 300,000 people with their problems. Once we have confirmation of your parcel from eParcel Return we will issue your credit, this usually takes up to 10 business days. case 'jamaica': case 'japan': case 'jordan': case 'kazakhstan': case 'kenya': case 'kiribati': case 'kuwait': case 'kyrgyzstan': case 'laos': case 'lebanon': case 'lesotho': case 'liberia': case 'macau': case 'malawi': case 'malaysia': case 'maldives': case 'marshall islands': case 'mauritania': case 'mauritius': case 'mayotte': case 'micronesia': case 'mongolia': case 'montserrat': case 'morocco': case 'mozambique': case 'myanmar': case 'namibia': case 'nauru': case 'nepal': case 'netherlands antilles': case 'nigeria': case 'niue': case 'norfolk island': case 'north korea': case 'northern mariana islands': case 'oman': case 'pakistan': case 'palau': case 'papua new guinea': case 'paraguay': case 'peru': case 'philippines': case 'pitcairn island': case 'puerto rico': case 'qatar': case 'reunion': case 'rwanda': case 'saint helena': case 'saint kitts and nevis': case 'saint lucia': case 'saint vincent and grenadines': case 'samoa': case 'sao tome and principe': case 'saudi arabia': case 'sierra leone': case 'singapore': case 'sint maarten': case 'solomon islands': case 'south africa': case 'south georgia and south sandwich islands': case 'south korea': case 'south sudan': case 'sri lanka': case 'sudan': case 'suriname': case 'syria': case 'taiwan': case 'tajikistan': case 'tanzania': case 'thailand': case 'timor-leste (east timor)': case 'tokelau': case 'tonga': case 'trinidad and tobago': case 'tunisia': case 'turkey': case 'turkmenistan': case 'turks and caicos islands': case 'tuvalu': case 'uganda': case 'united arab emirates': case 'united kingdom': case 'uruguay': case 'uzbekistan': case 'vanuatu': case 'vietnam': case 'virgin islands': case 'wallis and futuna islands': case 'zambia': case 'zimbabwe': jQuery('.s-uk').show(); break; WebContacting Customer Services. I have to do all these thing to get a refund and they dont even refund the shipping cost which is 8 dollars btw. We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. $15. What should I do if Ive forgotten my password? Make sure to let them know your order number and which items were missing. Item sent was wrong size, very disappointing for my daughters 18th birthday. 1. 5 - 7 Working Days (Metro areas only,may take longer in very remote areas) AUD$6.99. 3.99. Please contact PLT customer service if you feel they have not met your expectations or are not entirely pleased with any part of their services. a new returns label here. Remember to add your order number if you download a new returns label. OfficialPLT. CAN Standard. Why am I experiencing problems when entering my payment details? Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note, or print a returns label.

The decision of a private sector ombudsman could be legally binding. Up to 5 working days (Not available for PO Box/Parcel Collect addresses, shipping may take longer in very remote areas) AUD$14.99. You can return your item to us and place a new order to receive the item of your choice. will not be used for marketing purposes. Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7! PrettyLittleThing *Unlimited Next Day costs 9.99 and is valid for a 12 month period. We're always happy to chat and help answer any questions you may have! Discover which options are the fastest to get your customer service issues resolved.. If you have misplaced this label, you can download a new one below. Monday - Friday. label that youll need to attach to your parcel. To make sure you receive your items ASAP, we start processing your order as soon as we receive it. We now offer a FREE Collect+ returns service for customers in the UK mainland and Northern Ireland. Yes.

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